Terms of Use

Common Terms of Use for RN INTELLECTUAL PROPERTY GmbH Software

("Terms")

Article 1 (Purpose and Application)

These Terms set out the conditions for using the software, applications, cloud services, APIs, and related support services (collectively, "Services") provided by RN INTELLECTUAL PROPERTY GmbH ("Company").

Users must agree to these Terms before using the Services.

Guidelines, notes, pricing/plan tables, service-specific conditions (including annexes), and other rules published by the Company on the Services or on the Company's website ("Specific Provisions") form part of these Terms.

Where these Terms and Specific Provisions conflict, the Specific Provisions prevail to the extent of the conflict.

Annex A (PDO Service-Specific Conditions)

Annex B (NEO PDO Service-Specific Conditions)

Article 2 (Definitions)

Terms used in these Terms are defined as follows.

Article 3 (Formation of Agreement)

The service agreement between the Company and the User is formed when the User applies for registration in the manner prescribed by the Company and the Company accepts the application.

The Company may refuse an application in the following cases:

Article 4 (Account Management)

Users shall manage their account credentials at their own responsibility.

Transferring, lending, selling, or sharing an account with third parties (except where explicitly permitted by the Company) is prohibited.

Any action taken using an account is deemed to be the action of the User.

The Company shall not be liable for damages arising from unauthorized use of an account unless caused by the Company's intentional or gross negligence.

Article 5 (User Environment and Responsibilities)

Users shall prepare, at their own cost and responsibility, the devices, OS, browsers, and network environment necessary to use the Services, as well as Microsoft Office and any other external software and licenses required for the features they use.

Users shall bear the subscription and API usage fees charged by providers of any external services they use.

Users shall also bear any metered charges incurred when they continue to use the AI API provided by the Company beyond the AI usage allowance included in the applicable plan.

Users shall implement any backups necessary for their own business requirements.

The Company makes no warranty regarding issues caused by factors specific to the User's environment (OS updates, security software, extension conflicts, network restrictions, etc.).

Article 6 (Changes to Service Conditions)

The Company may, at its discretion, change the content, specifications, features, and provision conditions (usage limits, supported environments, plan structure, delivery method, etc.) of the Services.

Article 7 (Fees and Payment)

Fees for paid plans, billing cycles, feature differences, usage limits, and payment methods shall be separately determined by the Company and displayed on the Services or on the Company's website.

Users shall pay the fees using the payment methods specified by the Company.

If a User fails to make payment by the due date, the Company may suspend or restrict the provision of the Services.

Tax treatment (VAT, etc.) shall be as indicated by the Company.

Article 8 (Cancellation and Refund)

Users may stop automatic renewal of a paid plan by completing the cancellation procedure in the manner prescribed by the Company.

Refunds upon mid-term cancellation and whether pro-rata calculations apply shall be in accordance with conditions separately determined by the Company (pricing/plan tables, etc.).

Refunds due to reasons attributable to the User shall not be made except where explicitly permitted by the Company.

Article 9 (Free Plan / Trial)

The content of free plans or trials (period, features, usage limits, etc.) shall be determined by the Company.

The Company may impose restrictions on free plans to prevent abuse, or change or terminate them without notice.

Article 10 (License Grant)

During the term of the service agreement, the Company grants the User a non-exclusive, non-transferable right to use the Services in accordance with these Terms and Specific Provisions.

Users may not, without the Company's permission, reproduce, modify, adapt, analyze, reverse-engineer, redistribute, sublicense, or resell all or any part of the Services.

Actions that circumvent or facilitate the circumvention of authentication or license management (device identifiers, authentication tokens, etc.) are prohibited.

Article 11 (Prohibited Activities)

Users must not engage in the following activities:

Article 12 (External Services)

The Services may integrate with External Services. The terms and conditions of External Services are governed by the respective providers, and Users shall comply with them.

If External Services change their specifications, suspend, or restrict their services, some parts of the Services may become unavailable. The Company shall not be liable for any damages to Users arising from this, unless caused by the Company's intentional or gross negligence.

Article 13 (User Content)

Rights to User Content are retained by the User.

The Company may store, reproduce, convert, display, and back up User Content to the extent necessary to provide the Services.

Users warrant that User Content does not infringe the rights of third parties and does not violate applicable laws.

Article 14 (Data Storage and Deletion)

The Company may delete User Content after a period specified by the Company following termination of the service agreement.

Data retention periods and the availability of export functions shall be in accordance with the conditions determined by the Company for each Individual Service.

The Company may retain information required by law or for accounting purposes for a specified period.

Article 15 (Support)

The Company provides support related to the Services at its discretion.

Scope of support, response hours, and priority may vary by plan.

The Company does not promise to fix specific issues or add specific features.

Article 16 (Service Suspension / Interruption)

The Company may suspend or interrupt all or part of the Services in the following cases:

Article 17 (Intellectual Property Rights)

All intellectual property rights, including copyrights, relating to the Services and their software (including desktop applications) belong to the Company or the legitimate rights holders. The license granted under these Terms does not constitute a transfer of rights.

Article 18 (Disclaimer of Warranties)

The Company does not warrant that the Services are fit for any particular purpose of the User, or that they have the accuracy, completeness, or utility expected by the User.

Search results, extraction results, formatted results, and analysis results provided by the Services are reference information only; the User bears sole responsibility for final judgments and use.

The Company does not warrant that the Services will be provided without interruption.

Article 19 (Limitation of Liability)

The Company shall not be liable for any direct or indirect damages suffered by Users in connection with the Services, unless caused by the Company's intentional or gross negligence.

Damages in the preceding paragraph include, but are not limited to, loss of business profit, loss of business opportunity, loss of anticipated profit, data loss, business interruption, and other financial damages.

Even where the Company bears liability for damages (except where caused by the Company's intentional or gross negligence), the Company's liability shall be limited to the total amount of fees paid by the User to the Company in the most recent three months including the month in which the damage occurred. However, this limitation shall not apply where prohibited by applicable law.

Article 20 (Suspension / Termination)

If a User violates these Terms or Specific Provisions, the Company may, without prior notice, take measures such as suspending access to the Services, suspending the account, or terminating the service agreement.

The Company shall not be liable for any damages to Users arising from such measures.

Article 21 (Changes to Terms)

The Company may amend these Terms as necessary.

For material changes, the Company will notify Users by reasonable means.

If a User uses the Services after the changes take effect, they are deemed to have agreed to the amended Terms.

Article 22 (Exclusion of Antisocial Forces)

Users represent and warrant that they do not constitute an antisocial force. If a violation is found, the Company may terminate the service agreement without notice.

Article 23 (Governing Law / Jurisdiction)

These Terms and the service agreement shall be governed by the laws of the Federal Republic of Germany.

For disputes relating to the Services, the courts in Munich shall have exclusive jurisdiction as the court of first instance.

Article 24 (Contact)

Contact information for inquiries regarding the Services:

Supplementary Provision

These Terms take effect from January 1, 2026.